Holdout is the AI receptionist tuned for the frame rack. When the tow-in lands after the estimator goes home — Holdout texts the driver in seconds, asks for the DRP carrier, the damage type, and a photo of the panel, then books the estimate into CCC One, Mitchell, ShopWare, or whatever estimating system the shop already runs.
// 01 · transcript
A real back-and-forth after a State Farm tow-in lands at 7:42 PM — DRP carrier confirmed, damage type flagged, photo of the panel captured, and the estimate slot is locked before the estimator ever picks up the phone.
CALLER
Hey, I just got towed in from a rear-end on 270. Can you look at it tomorrow?
HOLDOUT · AUTO-SMS
Hey — sorry we missed you. What carrier is the tow-in through?
CALLER
State Farm. The other guy's claim, I think.
HOLDOUT · AUTO-SMS
Got it — we're State Farm DRP. Quick damage read: which panels and which direction? Rear bumper, trunk lid, or quarter panel?
CALLER
Bumper and trunk. Tail lights cracked too.
HOLDOUT · AUTO-SMS
That's a rear-end bumper / decklid. I'll need a VIN or last-6, and a phone photo of the damage when you get a sec. Got a morning slot open at 9:30 AM for the estimate — want it?
CALLER
9:30 works. Vin last 6 is 482910.
HOLDOUT · AUTO-SMS
Booked — 9:30 AM at 1140 Olive. Estimator will see the VIN pre-staged and the bumper / taillight flags when you roll in. Drop the photo whenever.
// 02 · what it does
Three things every body shop owner wishes the answering service did — and three things a human dispatcher can't sustain after-hours at any rate.
Estimator's home, tow truck's on the lot, driver's calling. Holdout replies inside 45 seconds of the ring timing out, qualifies the tow-in, and keeps the customer out of the next DRP shop's intake queue.
Carrier, panel direction, last-6 of VIN, a phone photo of the damage — all in plain text before the estimator picks up. The morning callback is a 90-second close, not another 15-minute intake.
AI offers an open estimate slot in the morning cycle, locks it in, and writes to CCC One, Mitchell, ShopWare, Manager SE, or the shop's own Google Calendar — whichever the shop already runs.
built for the frame rack · not a generic answering line
// 03 · try the demo
Drop the basics — shop name, best callback number, and the after-hours miss that hurts the most. Reply within one business day with a calendar invite to walk through your carrier mix and the estimating workflow you actually run.
Stop letting after-hours tow-ins walk to the next DRP shop